Terms of Use

Last updated: 18/05/2026

Version: 1.0

Preamble

These Terms of Use (hereinafter the "Terms") govern access to and use of the ORKOM platform, accessible at https://orkom.fr and https://app.orkom.fr (hereinafter the "Service"), published by ORKOM (hereinafter "ORKOM", "we").

By creating an account or accessing the Service, you (hereinafter "the User" or "you") acknowledge that you have read these Terms and accept them in full.

If you do not accept these Terms, you must not create an account or access the Service.

1. Definitions

In these Terms, the following capitalized terms have the following meaning:

Term	Definition
**ORKOM **	The SAS company, with share capital of €1,000.00, registered with the Bordeaux Trade and Companies Register under SIREN number 993 033 943, with registered office at 22 RUE FRANÇOIS MAURIAC 33200 BORDEAUX.
Service	The ORKOM SaaS platform enabling intelligent document processing, accessible at orkom.fr and app.orkom.fr.
Website	The showcase website accessible at https://orkom.fr.
Application	The application platform accessible at https://app.orkom.fr.
User	Any natural person with a personal account on the Application.
Customer	Any legal entity (organization) that has subscribed to ORKOM , of which the User is a member.
Account	The User's personal space on the Application.
Organization	The shared workspace bringing together one or more Users within the same Customer.
Customer Content	Any document, data, text, image or information uploaded by Users within an Organization.
Tokens	Internal consumption units enabling the use of paid features of the Service (in particular AI extractions).
Agreement	Any commercial agreement entered into between ORKOM and a Customer for paid use of the Service, in addition to these Terms.
Privacy Policy	ORKOM 's privacy policy, available at https://orkom.fr/legal/privacy.

2. Purpose of the Terms

The purpose of these Terms is to:

• define the conditions of access to and use of the Service by the User;

• define the respective rights and obligations of ORKOM and the User;

• govern the contractual relationship of use, whether free of charge or under a paid Agreement.

The Terms apply to any User, whether they access the Service free of charge or under a paid Agreement subscribed by their Organization.

In the event of any contradiction between these Terms and an Agreement signed between ORKOM and a Customer, the provisions of the Agreement prevail with respect to that Customer and its Users.

3. Acceptance and modifications

3.1 Acceptance

Access to the Service is subject to the express acceptance of these Terms. This acceptance is made when creating the Account, via a dedicated checkbox. A timestamped record of the acceptance is kept by ORKOM .

3.2 Modifications

ORKOM reserves the right to modify the Terms at any time to adapt them to technical, legal or commercial changes to the Service.

Any substantial modification is notified to the User by email at least 30 days before its entry into force.

The User has the option to refuse the modifications by deleting their Account before they take effect. Failing this, continued use of the Service after that date will constitute acceptance of the modified Terms.

4. Description of the Service

4.1 Features

ORKOM publishes and operates a SaaS platform for document process automation based on artificial intelligence, intended for professional use.

The features offered are described in the public documentation accessible from the Website and are subject to change over time. ORKOM reserves the right to modify, add or remove any feature of the Service without notice, subject to the cases of substantial change provided for in Article 13.

4.2 Multi-tenant operation

The Service is organized by Organizations. Each User belongs to one or more Organizations and may access their content according to the permissions granted to them.

The isolation of data between Organizations is guaranteed by the technical architecture of the Service.

4.3 Use of artificial intelligence

The Service uses artificial intelligence models to process documents and provide certain features. The conditions for processing by these processors are detailed in the Privacy Policy.

The User acknowledges that:

• the results produced by artificial intelligence models may contain inaccuracies, errors or omissions;

• human verification of the results is recommended before any critical use;

• ORKOM shall not be held liable for the consequences resulting from the use of the outputs produced by artificial intelligence models, within the limits provided for in Article 14.

5. Registration and user account

5.1 Eligibility conditions

Registration for the Service is open to any natural person who:

• is of legal age (18 years or older) or has the authorization of their legal representative;

• is acting in a professional capacity or on behalf of a legal entity;

• has a valid professional email address.

The Service is not intended for consumers within the meaning of the French Consumer Code.

5.2 Creation of the Account

The User creates their Account by providing:

• a valid professional email address;

• a password meeting the security criteria;

• identity information (last name, first name);

• the identification of their Organization.

The User commits to providing accurate, complete and up-to-date information. Any manifestly inaccurate information may result in the suspension of the Account.

5.3 Account security

The User is solely responsible for the confidentiality of their login credentials. In particular, the User commits to:

• choosing a strong and unique password;

• not sharing their credentials with third parties;

• enabling multi-factor authentication (MFA) when possible;

• immediately notifying ORKOM at support@orkom.fr in case of suspected compromise.

Any action taken from the Account is presumed to be the User's act.

5.4 Account deletion

The User may delete their Account at any time from their settings or by contacting support@orkom.fr. The terms of deletion and data retention are detailed in the Privacy Policy.

6. Access conditions and Token system

6.1 Free access (Free Tier)

ORKOM offers unlimited free access in time to the Service, including:

• the creation and use of an Account without time limitation;

• access to the main features of the Service;

• an initial quota of Tokens enabling the use of AI features.

Once the Token quota is exhausted, the User may continue to access their Account and consult their data, but may no longer perform new operations consuming Tokens (AI extractions, verifications, Copilot queries, etc.).

6.2 Extended access (paid)

To benefit from a higher Token quota or advanced features, the Customer must enter into a specific commercial Agreement with ORKOM . The financial terms, the volume of Tokens allocated, the duration and the termination conditions are defined in this Agreement.

The general terms of sale applicable to commercial Agreements are provided upon request at contact@orkom.fr.

6.3 Token consumption

Token consumption is calculated based on the type of operation performed and the volume of data processed. The detail of the consumption rules is available in the public documentation of the Service.

ORKOM reserves the right to modify the Token consumption rules, subject to informing Users at least 30 days in advance.

Tokens are neither refundable nor transferable between Organizations.

7. User's obligations and commitments

7.1 Compliant use

The User commits to using the Service:

• in accordance with these Terms and applicable laws and regulations;

• in respect of the rights of third parties (intellectual property, privacy, trade secrets);

• in good faith, without impairing the operation of the Service.

7.2 Prohibitions

The User in particular refrains from:

• attempting to access accounts, organizations or data of which they are not the recipient;

• carrying out any reverse engineering, decompilation or disassembly of the Service;

• using the Service to develop a competing product or service;

• copying, duplicating, selling, reselling or commercially exploiting the Service without the express written authorization of ORKOM;

• using the Service for illegal, fraudulent, defamatory purposes or contrary to public order;

• transmitting viruses, malicious software, or any harmful computer code;

• making abusive use of technical resources (massive scraping, deliberate overload, intrusion attempts);

• circumventing the security measures, quota limits or access controls of the Service;

• reselling, sharing or disclosing their credentials to third parties;

• uploading, processing or distributing through the Service any illegal content, including in particular:

  • any content of a child pornographic nature,

  • any content infringing on human dignity,

  • any content infringing the intellectual property rights of third parties,

  • any malicious software or content intended to compromise computer systems.

7.3 Liability for Customer Content

The User (and the Organization to which they belong) are solely responsible for the Customer Content uploaded on the Service. ORKOM exercises no editorial control or prior review over this content.

The User warrants that they have all necessary rights and authorizations to upload, process and have ORKOM process the Customer Content, including in particular:

• the intellectual property rights over the uploaded documents;

• the legal bases required under the GDPR for the processing of personal data contained in the documents (consent of data subjects, legitimate interest, etc.);

• any contractual authorizations from third parties.

The User commits to indemnifying ORKOM against any claim, action or judgment resulting from a breach of this warranty.

8. Intellectual property

8.1 ORKOM's rights

The Service, in its entirety (software, interface, source code, documentation, trademarks, logos, content of the Website), is the exclusive property of ORKOM or its licensors. It is protected by the provisions relating to intellectual property, copyright, trademarks and databases.

ORKOM grants the User, for the duration of their use of the Service, a personal, non-exclusive, non-transferable and non-sublicensable right of access to and use of the Service in accordance with these Terms.

No other grant of rights is granted to the User. In particular, the User has no right of reproduction, modification, distribution, representation, adaptation or translation of the Service.

8.2 Customer's rights over Customer Content

The Customer retains all intellectual property rights over the Customer Content they have uploaded.

The User, acting on behalf of the Customer, grants ORKOM a license to use the Customer Content strictly limited to what is necessary to provide the Service. This license ends upon deletion of the Customer Content or termination of access to the Service.

8.3 Derived data and AI-produced outputs

The outputs produced by the AI features of the Service from Customer Content are the property of the Customer insofar as they directly derive from its Content.

ORKOM reserves the right to use aggregated and anonymized data resulting from the use of the Service for the purposes of analysis, improvement and development of the Service, in compliance with the GDPR and without allowing the identification of the Customer or Users.

ORKOM does not use Customer Content to train its artificial intelligence models or those of its processors.

8.4 Suggestions and feedback

Any suggestion, improvement proposal or feedback transmitted by the User to ORKOM may be freely used by ORKOM , without compensation or obligation of confidentiality, to improve the Service.

9. Processing of personal data

The processing of personal data by ORKOM in connection with the Service is governed by the Privacy Policy available at https://orkom.fr/legal/privacy, which forms an integral part of these Terms.

The User acknowledges having read the Privacy Policy before creating their Account.

Distinction of roles:

• ORKOM is data controller for the data it collects directly (User account, browsing, communications, prospecting).

• ORKOM is processor within the meaning of Article 28 GDPR for the Customer Content, the Customer being the data controller. The conditions of this processing are defined by the Data Processing Agreement (DPA) accessible at https://orkom.fr/legal/dpa, which forms an integral part of these TOS (or Terms of Service). By accepting these TOS when creating their organization's account, the User with the authority to bind the organization (owner) accepts the DPA on behalf of their organization, in accordance with Article 28 of the GDPR. Customers wishing to sign a specific or negotiated DPA may request one at contact@orkom.fr.

To exercise their rights over the data collected by ORKOM as data controller, the User may send a request to support@orkom.fr. For data contained in the Customer Content, the User must contact the relevant Customer.

10. Availability of the Service

10.1 Best-efforts obligation

ORKOM uses its best efforts to ensure optimal availability of the Service, under a best-efforts obligation and not a results obligation.

ORKOM does not guarantee absolute availability and shall not be held liable for interruptions resulting from:

• planned or emergency maintenance operations;

• malfunctions of networks or third-party providers (host, AI providers, etc.);

• cases of force majeure as defined in Article 15;

• non-compliant use of the Service by the User.

Specific availability commitments (SLA) may be provided for in a commercial Agreement entered into with a Customer.

10.2 Maintenance

ORKOM reserves the right to temporarily suspend the Service for maintenance operations. Planned maintenance is notified as far as possible with reasonable notice. Emergency maintenance (security, incident) may occur without notice.

10.3 Evolution of the Service

ORKOM reserves the right to evolve the Service at any time, in particular by adding, modifying or removing features. Any substantial evolution is communicated to the User by appropriate means (changelog, product notification, email).

11. Suspension and termination

**11.1 Suspension by ORKOM **

ORKOM reserves the right to suspend access to the Service, immediately and without notice, in the event of:

• breach of these Terms, in particular of the prohibitions provided for in Article 7.2;

• proven or suspected impairment of the security of the Service;

• non-payment of sums due by the Customer under an Agreement;

• request from the competent authorities;

• reasonable suspicion of fraudulent or illicit use.

The suspension may be total or partial (limitation to certain features).

**11.2 Termination by ORKOM **

In the event of a serious and/or repeated breach of these Terms not remedied within 15 days after formal notice, ORKOM may terminate the User's Account by operation of law.

11.3 Termination by the User

The User may delete their Account at any time without notice from their settings, without prejudice to obligations in progress under an Agreement.

11.4 Effects of termination

Upon termination of the Account:

• access to the Service is interrupted;

• the User's personal data is deleted or anonymized in accordance with the Privacy Policy;

• the Customer Content is not affected by the deletion of an individual User's Account, it remains under the control of the Organization.

The termination of an Account does not entail the termination of the Agreement entered into between ORKOM and the Customer, which is governed by its own termination provisions.

12. Confidentiality

12.1 ORKOM 's confidentiality commitment

ORKOM commits to treating the Customer Content as strictly confidential and not to disclose it to third parties, subject to:

• technical processors necessary for the provision of the Service, in accordance with the Privacy Policy;

• legal obligations or judicial requests;

• the express authorization of the Customer.

12.2 User's commitment

The User commits to treating as confidential the technical, commercial or strategic information relating to the Service to which they may have access, and not to disclose it to third parties without the consent of ORKOM .

13. Modifications and evolutions of the Service

ORKOM reserves the right, at any time and without notice, to modify or suspend all or part of the Service for technical, commercial or regulatory reasons.

Any substantial evolution is notified to the User, in particular when it is likely to have a significant impact on their use of the Service.

14. Limitation of liability

14.1 General limitation

To the fullest extent permitted by law, the total cumulative liability of ORKOM under these Terms and in connection with the use of the Service is expressly limited:

• for a User using the Service in free mode (Free Tier): to a maximum lump sum amount of €100 (one hundred euros);

• for a User whose Organization has subscribed to a paid Agreement: to the total amount of sums actually paid by the Customer to ORKOM under the Agreement during the twelve (12) months preceding the event giving rise to liability.

14.2 Exclusions

To the fullest extent permitted by law, ORKOM shall in no case be held liable for:

• indirect, immaterial or consequential damages suffered by the User or their Organization;

• any loss of business, loss of turnover, loss of margin, loss of clientele, loss of image;

• any loss or alteration of data, except in the event of a serious breach by ORKOM of its security obligations;

• the consequences resulting from the use of outputs produced by artificial intelligence features, the User being solely the judge of the relevance and use of these outputs;

• damages resulting from the act of third parties, the User itself, or a case of force majeure.

14.3 Exceptions to the limitation

The above limitations do not apply in the event of:

• willful misconduct or gross negligence by ORKOM ;

• harm to life or physical integrity of persons;

• manifest breach of the GDPR obligations attributable to ORKOM as data controller.

14.4 Action period

Any claim under these Terms must be notified to ORKOM within a maximum period of twelve (12) months from the event giving rise to the claim. After this period, the action is time-barred.

15. Force majeure

Neither Party shall be held liable for the non-performance or delay in the performance of its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code.

The following are in particular considered cases of force majeure, without this list being exhaustive:

• natural disasters, fires, floods;

• wars, acts of terrorism, riots;

• epidemics or pandemics significantly impacting the activity;

• decisions of public authorities affecting the operation of the Service;

• major and prolonged failures of telecommunications or electricity networks;

• large-scale cyberattacks not attributable to a breach by ORKOM .

The Party invoking a case of force majeure informs the other Party as soon as possible. If the case of force majeure persists for more than 60 days, each Party may terminate the contract by operation of law without indemnity.

16. Miscellaneous provisions

16.1 Severability of clauses

If any provision of these Terms is held to be null, illegal or unenforceable by a competent court, the other provisions shall retain their full validity.

16.2 Non-waiver

The failure of ORKOM to invoke any provision of these Terms shall not be construed as a waiver to invoke it at a later date.

16.3 Assignment

The User may not assign, transfer or delegate their rights and obligations under these Terms without the prior written consent of ORKOM .

ORKOM may freely assign these Terms, in whole or in part, to a third party, in particular in the context of a transfer of business, a merger, an acquisition or a reorganization.

16.4 Entire agreement

These Terms, together with the Privacy Policy and, where applicable, the commercial Agreement entered into between ORKOM and the Customer, constitute the entire agreement between the Parties with respect to their subject matter, and replace any prior agreement, communication or correspondence.

16.5 Notifications

Any notification under these Terms is validly made:

• for the User: at the email address associated with their Account;

• for ORKOM : at support@orkom.fr or by mail at the registered office.

16.6 Language

These Terms are drafted in French. In case of translation into another language, the French version prevails in case of divergence.

17. Applicable law and competent jurisdiction

These Terms are subject to French law.

In the event of a dispute, the Parties commit to first seeking an amicable solution. In the absence of an amicable resolution within 30 days from the notification of the dispute, any dispute will be brought before the Commercial Court of Bordeaux, to which the Parties grant exclusive jurisdiction, notwithstanding plurality of defendants or third-party warranty claims.

18. Contact

For any question relating to these Terms:

• General email: contact@orkom.fr

• GDPR email: support@orkom.fr

• Support: support@orkom.fr

• Postal address: 22 RUE FRANÇOIS MAURIAC 33200 BORDEAUX.

ORKOM Terms of Use — Version 1.0 — 18/05/2026